WHAT IS YOUR RETURN POLICY?

Shipping & Return Policy

Last Updated: 5/1/2025

At SevenTwentyNine Skincare, your satisfaction and the integrity of our products are our top priorities. As our skincare items are handcrafted in small batches and freshly made to order, we ask that you please review the following shipping and return policies before placing your order.

Processing & Shipping

All skincare products are made fresh per order and are typically fulfilled and shipped within 5–7 business days of order confirmation. Tracking information will be provided via email within 1–2 business days of order confirmation.

Please note that additional time may be required to complete product preparation, quality control checks, or custom packaging, which may cause slight delays in fulfillment. We thank you in advance for your patience and understanding.

In the rare event that an order is delayed due to an issue on our end, we will offer a complimentary gift and a 10% discount code toward your next purchase as a token of appreciation.

Shipping Rates & Delivery

Shipping fees are calculated at checkout based on:

Destination (Domestic or International)
Selected shipping method
Order weight and dimensions

Estimated shipping timelines are provided at checkout but are not guaranteed, as they are subject to carrier operations.

International Orders: SevenTwentyNine Skincare is not responsible for customs fees, taxes, or duties incurred during transit. These fees are the responsibility of the customer.

If an order is returned to SevenTwentyNine Skincare due to an undeliverable address, failed delivery attempts, or refusal of customs fees, the customer will be responsible for any additional shipping costs incurred for redelivery.

To request a change to your delivery address after placing your order, please contact us as soon as possible at sales@seventwentyninesc.com. We will do our best to accommodate, but additional shipping charges may apply.

Return & Cancellation Policy

ALL SALES ARE FINAL. Due to the nature of our skincare products and current health safety protocols, we do not accept returns, exchanges, or cancellations after an order has been processed and fulfilled.

Please ensure all order details, including shipping address and product selections, are correct at checkout. Because products are made to order, changes cannot be made once the order has entered production.

Order Issues

If your order arrives with missing, incorrect, or damaged items, please notify us within 72 hours of receiving your package. We are happy to investigate and address the issue accordingly.

Email us at sales@seventwentyninesc.com with your order number, a detailed explanation, and any photos (if applicable) to assist in the resolution process.

Response Time: Please allow 24–72 hours for an initial response.
Resolution Timeline: In more complex cases, allow up to 5 business days for a full resolution.